Cancellation policy

Cancellation Policy for OVVOR

1. Introduction

At OVVOR, we aim to provide a seamless shopping experience. We understand that sometimes orders may need to be canceled. This Cancellation Policy outlines the terms under which you can cancel an order and any applicable conditions.

2. Order Cancellation by Customers

You may cancel an order if:

  • The cancellation request is made before the order is processed and shipped.
  • The request is submitted through our customer support at support@ovvor.com or by calling 9709066860.

3. Non-Cancelable Orders

Orders cannot be canceled if:

  • The item has already been shipped.
  • The order includes digital/downloadable products.
  • The order was placed using promotional discounts or gift cards.

4. Refunds for Canceled Orders

  • If an order is canceled before shipment, a full refund will be processed to the original payment method within 3 days.
  • If an order is canceled after processing but before shipping, a refund may be issued minus any processing fees.
  • If the order has already been shipped, the customer must follow our Return Policy instead.

5. Order Cancellation by OVVOR

OVVOR reserves the right to cancel orders under the following circumstances:

  • Suspected fraudulent transactions.
  • Product unavailability or stock issues.
  • Errors in product pricing or descriptions.
  • Payment failure or incomplete transactions.

In such cases, a full refund will be issued to the customer.

6. Modification of Orders

  • Customers may request modifications (e.g., address changes, item swaps) before order processing.
  • Modifications after processing may not be possible, and customers will need to cancel and reorder.

7. Changes to This Policy

OVVOR reserves the right to update this Cancellation Policy at any time. Any changes will be posted on our website and take effect immediately.

8. Contact Us

For cancellation requests or inquiries, contact us at:

  • Email: support@ovvor.com
  • Phone: 9709066860
  • Address: OVVOR, Koteshwor 32, Kathmandu, Nepal

By placing an order with OVVOR, you acknowledge that you have read, understood, and agree to this Cancellation Policy.