Privacy policy

Privacy Policy for OVVOR

1. Introduction

Welcome to OVVOR! Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, purchase our products, or interact with our services. By using OVVOR, you agree to the terms of this Privacy Policy.

2. Data We Collect

When you use our services, we may collect the following types of personal information:

  • Personal Information: Name, phone number, email address, shipping and billing address.
  • Account Information: Login credentials (username, password).
  • Payment Information: Bank details, transaction history (handled securely by third-party payment processors).
  • Usage Data: IP address, browser type, device information, and pages visited on our website.
  • Cookies and Tracking Technologies: Information collected through cookies, pixels, and analytics tools to enhance your browsing experience.

3. How We Collect Your Data

We collect data in the following ways:

  • Directly from you (e.g., when you register an account, place an order, or contact us).
  • Automatically through cookies and analytics tools when you browse our website.
  • From third-party services that help us process payments, analyze traffic, or provide support services.

4. Purpose of Data Collection

We use your data to:

  • Process and fulfill your orders.
  • Provide customer support and respond to inquiries.
  • Improve our website, products, and services.
  • Send promotional offers (with your consent).
  • Comply with legal obligations.

5. Data Sharing and Disclosure

We do not sell or rent your personal data. However, we may share your data with:

  • Service Providers: Third-party payment processors, delivery partners, and IT support providers.
  • Legal Authorities: If required by law or government request.
  • Business Transfers: In case of a merger, acquisition, or sale of assets.

6. Data Security Measures

We implement strong security measures to protect your data:

  • Encryption of sensitive data (e.g., payment information).
  • Secure servers and firewalls.
  • Restricted access to personal data by authorized personnel only.

7. Your Rights

You have the right to:

  • Access, correct, or delete your personal information.
  • Opt-out of marketing communications.
  • Withdraw consent for data processing.
  • Request a copy of your stored personal data.

To exercise these rights, contact us at support@ovvor.com.

8. Cookies and Tracking Technologies

We use cookies to improve user experience and analyze site performance. You can manage cookie preferences through your browser settings.

9. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy. When no longer needed, data is securely deleted or anonymized.

10. International Data Transfers

If data is processed outside Nepal, we ensure compliance with local and international privacy laws.

11. Compliance with Nepalese Law

OVVOR complies with the Privacy Act 2018, Electronic Transactions Act 2008, and other applicable laws governing data protection in Nepal.

12. Changes to this Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with an updated effective date.

13. Contact Us

For any privacy-related inquiries, you can contact us at:

  • Email: support@ovvor.com
  • Phone: 9709066860
  • Address: OVVOR, Koteshwor 32, Kathmandu, Nepal

By using OVVOR, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your data as described.