Refund policy

Refund Policy for OVVOR

1. Introduction

At OVVOR, we are committed to ensuring customer satisfaction. If you are not satisfied with your purchase, we offer a refund policy under the terms outlined below. By purchasing from OVVOR, you agree to our refund policy.

2. Eligibility for Refunds

You may request a refund if:

  • The product is defective, damaged, or not as described.
  • The item is unused and in its original condition and packaging.
  • The refund request is made within 3 days of receiving the product.

3. Non-Refundable Items

The following items are not eligible for refunds:

  • Digital products or downloadable content.
  • Items that have been used, altered, or damaged by the customer.
  • Clearance or final sale items.
  • Products purchased with gift cards or promotional discounts.

4. Refund Process

To request a refund, follow these steps:

  1. Contact us at support@ovvor.com with your order number and reason for the refund request.
  2. If approved, we will provide instructions for returning the item.
  3. Once we receive and inspect the returned item, we will notify you of the refund approval or rejection.
  4. If approved, the refund will be processed to your original payment method within 3 days.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the product is defective or incorrect.
  • We recommend using a trackable shipping method to ensure safe delivery.

6. Late or Missing Refunds

If you haven’t received a refund yet, please:

  • Check your bank account or credit card statement.
  • Contact your bank or payment provider, as processing times may vary.
  • If you still have issues, reach out to us at support@ovvor.com.

7. Changes to This Policy

OVVOR reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website.

8. Contact Us

For any refund-related inquiries, contact us at:

  • Email: support@ovvor.com
  • Phone: 9709066860
  • Address: OVVOR, Koteshwor 32, Kathmandu, Nepal

By making a purchase from OVVOR, you acknowledge that you have read, understood, and agree to this Refund Policy.