Return policy

Return Policy for OVVOR

1. Introduction

At OVVOR, we strive to provide high-quality products and customer satisfaction. If you are not completely satisfied with your purchase, you may return eligible items under the conditions outlined in this policy.

2. Eligibility for Returns

You may return a product if:

  • The item is unused, in its original condition, and in the original packaging.

  • The return request is made within 3 days from the date of delivery.

  • The product is defective, damaged, or not as described at the time of delivery.

3. Non-Returnable Items

The following items are not eligible for returns:

  • Digital/downloadable products.

  • Items that have been used, altered, or damaged by the customer.

  • Clearance or final sale items.

  • Products purchased using gift cards or promotional discounts.

4. Return Process

To initiate a return, follow these steps:

  1. Contact us at support@ovvor.com with your order number and reason for the return.

  2. If approved, we will provide return instructions.

  3. Ship the product back to us at the provided address using a trackable shipping method.

  4. Once we receive and inspect the returned item, we will notify you of the return approval or rejection.

  5. If approved, a refund, replacement, or store credit will be processed as per our refund policy.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable shipping method to ensure safe delivery.

6. Processing Time

  • Returns are processed within 3 days of receiving the returned item.

  • Refunds or replacements are issued upon approval and verification of the return.

7. Changes to This Policy

OVVOR reserves the right to modify this Return Policy at any time. Updates will be effective immediately upon posting on our website.

8. Contact Us

For any return-related inquiries, contact us at:

  • Email: support@ovvor.com

  • Phone: 9709066860

  • Address: OVVOR, Koteshwor 32, Kathmandu, Nepal

By making a purchase from OVVOR, you acknowledge that you have read, understood, and agree to this Return Policy.