Privacy Policy

Ovvor Trade (“Ovvor”, “we”, “our”, or “us”) is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, mobile app, or any services provided by Ovvor Trade.

By using our platform, you agree to the practices described in this policy.

1️⃣ Information We Collect

We may collect the following types of information:

A. Personal Information

  1. Full Name
  2. Email Address
  3. Mobile Number
  4. Delivery Address
  5. Date of Birth (optional)
  6. Payment-related details (NOT stored by us—processed by secure third parties)

B. Login & Account Data

  1. Username / Email
  2. Password (encrypted — we cannot view it)
  3. Account activity logs
  4. OTP verification information

C. Order & Transaction Information

  1. Products/services purchased
  2. Order history
  3. Payment status
  4. Invoice details

D. Device & Technical Data

  1. IP Address
  2. Browser type
  3. Mobile device information
  4. App usage and interaction logs
  5. Cookies (for session, cart, login)

E. Digital Services Data

For Netflix/OTT/Gaming top-ups:

  1. User ID / Email for activation
  2. Service type (e.g., Netflix, FreeFire, etc.)

We do NOT collect or store your passwords for any third-party platform (Netflix/OTT/game accounts).

2️⃣ How We Use Your Information

We use your information to:

  1. Create and manage your Ovvor Trade account
  2. Process and deliver orders (physical + digital)
  3. Send order updates & notifications
  4. Improve website/app performance
  5. Provide customer support
  6. Detect fraud or suspicious activity
  7. Customize your shopping experience
  8. Send promotional offers (optional)

We do not sell your data to any third-party.

3️⃣ Digital Product Information Usage

For digital services (Netflix, OTT, top-ups):

  1. We only collect the information required to activate the service
  2. We never share customer identities with third-party platforms
  3. Once activation is completed, data is kept securely or deleted as per policy

4️⃣ Cookies & Tracking Technologies

We use cookies to:

  1. Keep you logged in
  2. Save items in your cart
  3. Analyze traffic and usage patterns
  4. Improve loading speed and personal experience

You may disable cookies in your browser settings, but some features may not work properly.

5️⃣ How We Protect Your Data

Your personal information is protected using:

  1. SSL encryption
  2. Secure servers
  3. Encrypted passwords
  4. Limited access control
  5. Regular security updates
  6. Fraud detection systems

No online platform is 100% secure, but we take maximum steps to keep your data safe.

6️⃣ Sharing of Information

We may share information ONLY with:

✔️ Delivery Partners (for physical products)

  1. Name
  2. Phone
  3. Address

✔️ Payment Gateways

For processing payments securely.

✔️ Service Activation Team (for digital products)

Only the necessary ID (email/user ID) for activation.

❌ We do NOT share:

  1. Your passwords
  2. Your payment card details
  3. Your private communications

We never sell or trade customer data.

7️⃣ Third-Party Services

Ovvor Trade may contain links or integrations with:

  1. Netflix
  2. OTT platforms
  3. Gaming top-up systems
  4. Payment gateways
  5. Social media logins

We are not responsible for the privacy practices of those third parties.

8️⃣ Children’s Privacy

We do not knowingly collect information from children under the age of 13.

Parents must supervise if a minor uses our platform.

9️⃣ Your Rights as a User

You have the right to:

  1. Access your personal data
  2. Modify or update information
  3. Delete your account
  4. Request deletion of stored data
  5. Opt-out of marketing emails

To request changes:

📧 support@ovvor.com

🔟 Data Retention Policy

We keep your data only as long as necessary:

  1. Active accounts → Data retained
  2. Deleted accounts → Data removed in 30–90 days
  3. Order records → Maintained only for legal & tax purposes

1️⃣1️⃣ Changes to This Privacy Policy

We may update this policy from time to time.

Changes will be posted on this page with an updated “Last Updated” date.

Continued use of Ovvor Trade means you accept the updated Privacy Policy.

1️⃣2️⃣ Contact Us

If you have questions, feedback, or privacy concerns, contact us at:

📧 support@ovvor.com

📞 +9779709066860

📍 Koteshwor, Kathmandu, Nepal